Return & Refund Policy

Last updated: July 2025

Because Vitae Yoghurt is a perishable food product, we are unable to accept physical returns once an order has been collected or handed to a courier. However, your satisfaction matters to us and we will always work to make things right.

Damaged or Incorrect Orders

If your order arrives damaged, spoiled, or is incorrect (wrong flavour, wrong size, missing items), please contact us within 24 hours of collection or delivery with:

• Your order number
• A clear photo of the affected product(s)
• A brief description of the issue

We will review your claim and, where valid, offer a replacement on your next order or a full or partial refund — at our discretion.

Order Cancellations

You may cancel an order for a full refund up to 2 hours after payment, provided the order has not yet been prepared. Contact us as soon as possible via WhatsApp or email.

Orders that have already been prepared or dispatched cannot be cancelled.

Refund Processing

Approved refunds are processed within 3–5 business days to the original payment method. Bank processing times may vary.

Courier Issues

Delivery is arranged by the customer through a third-party courier. Vitae Yoghurt is not responsible for delays, losses, or damage that occur after an order has been handed to a courier or collected for pickup. Please raise any such issues directly with your courier provider.

Contact Us

To raise a return or refund request, contact us at vitaefoodsgh@gmail.com or WhatsApp +233 24 292 6838.